Data 21 · Support
Support Portal
Technical Support is provided for customers on maintenance and companies actively evaluating a solution. The Data 21 Support Team is available to answer questions during regular business hours. Web support applications (Online Documentation, Emergency Keys, etc.) are available 24 hours, 7 days a week.
Contact: support@data21.com.
| Product | FAQ | Documentation | Download | Key Request |
|---|---|---|---|---|
| Connect/MP (FKA ZIP/390 MP) | View | View | Download | Request |
| ZIP/VSE | View | View | Download | Request |
| InterSession | View | View | Download | Request |
| VTAM2Spool | View | View | Download | Request |
| Tools4CICS (formerly Help4CICS) | View | View | Download | Request |
| IpServer | View | View | Download | Request |
| IpBridge/Connect | View | View | Download | Request |
| IpBridge/Host | View | View | Download | Request |
| IpBridge/Secure | View | View | Download | Request |
Mainframe Hardware Replacement or Addition?
Regular Hours | M-F 7am - 3pm PST
To open a support issue, Email your problem description and related information to support@data21.com. If you are experiencing a Job failure, please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt" attachment. If you wish to speak to our tech support team by phone, please indicate that in the email along with a phone number and best time to call.
After Hours Emergency
For assistance with a production emergency after Data 21's Regular Hours, please start by sending email to support@data21.com. Please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt." attachment. For support issues of an immediate critical nature, that cannot wait until the next business day, call 310-870-7221, Option 3 for after hours support after sending the email.
Over 45 Years of Mainframe Solutions
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